Privacy Policy

Privacy Policy for Privacy Policy

Version 1.0. updated. 25/05/2018

1. Vi skyddar dina personuppgifter

At we take your personal data processing seriously. We store and process your personal information following applicable law on the processing of personal data.

In our privacy policy you can learn how we process your personal data on the website The privacy policy includes the following users:

  • Applicants / Home seekers.

  • Renters.

  • Landlords.

2. We process the following information about you

The information provided from you is used to improve our services and ensure the quality of our products and services and in our contact with you.

The personal information and personal data that we use for current applicants and private landlords include:

  • First and last name

  • Address and telephone number

  • E-mail

  • Profile picture

  • Alerts (matching of the applicant’s desired details): Area, budget, number of rooms, etc.

  • Notifications: communication with landlords in At communication system/mail system

  • Photos and other images uploaded to the ad.

The personal information and personal data that we use concerning professional landlords include:

  • Similar as for private landlords (as above)

  • Company name and organization number

  • Potential names and contact information concerning anyone employed by the landlord in case required for rental of accommodation

In cases where a service agreement is entered with (for example when purchasing a subscription for an accommodation applicant, renting a home, etc.), the necessary information regarding this service agreement is also recorded.

Please note that uses the payment provider Stripe for card purchases and that we do not store any information on payment methods such as card numbers, bank account numbers, or alike. must register the above information to fulfill our services and agreements with you.

We only collect, process and store necessary personal information

We only collect, process, and store the personal information that is relevant and sufficient for us to meet our defined objectives. Also, it may be determined by legislation which types of personal data are required for us to collect and store for the running of our business operations. The type and extent of the personal data we process may also be required to fulfill a contract or other legal obligation.

When we ask you to provide your personal information, we also disclose what personal data we process about you and for what purposes.

Ability to check and update your personal information The collected personal data mustn't be inaccurate, or misleading. Therefore, you have full access to edit/correct the personal data you have entered on As our services are dependent on the user-registered personal data being accurate and up to date, we ask that you regularly check and eventually update your personal data.

Personal data from social media

Concerning the profile data, we may link your personal data with the corresponding data we receive from other operators, for example social media such as Facebook. We first get your approval for the interconnection. Personal information collected via Facebook (name) is used only when creating a profile - as stated in the profile editing function - and is only provided on to a third party with your approval.

You are free to forgo this interconnection -'s services are fully accessible without it.

We collect anonymized data based on registered personal data continuously collects data in anonymized or pseudonymized form - based on the registered personal data and collected data from the system. For example, it may be a record that a rental ad has been shown within a given period. We can't find out, based on the anonymized data, who of the housing applicants saw the advertisement and therefore the personal information is not associated with this registration.

We ask for your approval before we process any of your personal information

We process the personal data that you approved of. This does not apply in case we need to obtain your personal data for legal reasons, and if so, we inform you that such legal documentation exists and about our legitimate interest in processing your personal data. Your consent is voluntary and you can revoke it at any time - you can withdraw your consent online via

If we wish to use your personal information already collected for any purpose other than that for which you originally approved, we will inform you of the new purpose and request your approval again before we begin the data processing.

Since our products and services require the user to be 18 years of age, there is no need to process personal information or personal data concerning children. Therefore, there is also no need for special consent from a parent.

We do not disclose your personal information without your consent

If we transmit your personal data to any partner or operator, for example as part of marketing, we first ask for your approval and inform you about what your personal data will be used for. You can object to this type of transmission at any time. You do this by withdrawing your approval on

We obtain your approval before transmitting your personal data to any third country partner.

If we transmit your personal data to a partner in third countries, we are sure that their level of personal data protection meets the requirements that we have set in this policy according to applicable legislation. We ask requirements for the processing of data, for information security and the fulfillment of your rights, for example, to oppose your profiling and to complain to the Data Inspectorate.

We do not obtain your approval when we are legally obliged to disclose your personal information, for example as part of reporting to an authority.

Consent and related functions

In practice, this is a set of consents that are adapted to the individual services on

By agreeing to the terms, basic approval is given to’s privacy policy while approval is given that can use the provided email address to send a so-called transaction email.

These include:

  • Email confirming agreement

  • E-mail confirming payments by agreement

  • Email to change password

  • Other e-mail that is necessary to fulfill the contract

This email cannot be terminated - unless the current agreement is terminated.

Also, acceptance of the terms means that has received your approval to send a service email that may include assistance in obtaining a greater exchange of applicants/accommodation. This can be, for example, emails that give you suggestions for creating a better Search Ad, a better ad, or the opportunity to purchase additional services that can increase your chances of a better result.

In connection with the use of's services, you can choose to use various features such as notifications, which also results in you receiving an email at your provided email address. If you do not wish to receive this sort of email, you should not use this service, as the service requires the ability to communicate with you via email. also offers you the possibility to receive newsletters, where sends out information about news, events, tips, and similar that can be helpful for you as an applicant/landlord.

3. Purpose and legal basis for processing and profiling


The purpose of our processing of your personal data is as follows:

  • Facilitate effective and successful searching for homes, including:

  • Creating a Search Ad, where the applicant introduces himself/herself in the best possible way when searching for a home

  • Creating notification mail so that the applicant can be offered the best home as quickly as possible

  • Facilitate efficient and successful rental accommodation, including:

  • Creation of advertisement on

  • Offer relevant search of accommodation/rental services, including:

  • Advice and guidance for a search for accommodation or rental of housing

  • Information on the rental market, rules, legislation, etc.

Legal basis

We will inform you about our legal basis for processing your information. These are as follows:

  • General Data Protection Regulation Article 6 (1) (a) on consent

  • General Data Protection Regulation Article 6 (1) (b), if necessary, to execute an agreement to which the data subject is a party or to take action at the request of the data subject before concluding such an agreement.


When you create an account, an ad, or a notification email, as an applicant or landlord you create the profile you prefer for both manual and automatic profiling on

Manual profiling occurs when a landlord chooses the applicant(s) he wants to contact to find his future tenant or vice verse.

Automatic profiling takes place based on the user-created notification email, where you as an applicant (or landlord) show your interest in a specific geographical area, type of dwelling, housing size, and potentially indicate a budget/financial framework for rent.

4. Security

We protect your personal information and have internal information security rules has developed an internal information security policy. We have developed internal information security rules, which contain instructions and measures, to protect your personal data from being destroyed, lost or altered, against authorized disclosure, and unauthorized access or knowledge of it.

We have established procedures for assigning asset rights to those of our employees who process sensitive personal data and data that includes information about personal interests and habits. To avoid any loss of data, we make regular backups.

In case of any personal data incident, resulting in an increased risk that you may be exposed to identity theft, financial loss, discrimination, slander or any other material loss, we will notify you of the security breach as soon as possible, as contemplated in Article 34 of the General Data Protection Regulation.

To protect you against unauthorized access to your personal data, we apply technical solutions that automatically ensure that data is only available to relevant employees.

5. Partners


We will only transmit your data to a partner if we have received your consent to this, or if any partners are required to fulfill a contract with you. Our necessary partners are the following:

  • Stripe for making payments

  • Mailchimp for distribution of newsletters’s personal data assistants

To give you the best possible service, uses the following

agents (all of whom comply with the GDPR) for data processing within the EU / EEA:

  • Google Analytics

  • MailChimp

  • Zendesk

  • Facebook

6. Deletion

We will delete your personal data when it is no longer required for our collection, processing, and storage. The following rules apply when deleting:

  • The 5-year rule. If an agreement has been signed between you and (subscriptions for applicants, rental of housing, purchase of services, etc.), must, under accounting law, store sufficient and necessary information to be able to document this. Therefore, we store names, e-mail addresses, completed payments, and necessary information to be able to document an agreement.

  • The 1-year rule. If a user ceases to use, we will delete the personal data that is no longer relevant to be able to document a completed agreement no later than 12 months after the last activity on the website has ceased. Therefore, profile data, photos/pictures, messages, and notifications emails are deleted no later than one year after the user's last recorded activity.

  • The right to be forgotten. This feature allows you to start a deletion process, where starts deleting the personal data that is not covered by the 5-year rule. As long as no agreements have been signed with (which means you did not have a subscription), the deletion process means that we delete everything that we have registered about you. does not delete personal data in anonymized or pseudonymized form. does not delete emails already sent to the users on does not delete old emails and messages that have been sent to and from the customer service. reserves the right to take up to 30 days of processing time to start the deletion process.

The right to withdraw your consent

When we base our processing of data on your consent, you have the right at any time to withdraw your consent to’s processing of your personal data - in whole or in part.

Your withdrawal of consent does not affect the legality of the treatment based on your consent before withdrawing it. If you withdraw your consent, it will only take effect from this moment.

7. Your rights

Contact information when you want to use your rights

If you wish to exercise your rights, you can contact us using the contact details listed at the top of this Privacy Policy.

We will process and respond to your request as soon as possible and no later than one month after we receive your request unless its complexity and scope mean that we will not be able to respond to it within one month. In such cases, the response period may be up to three months in total, following Article 12 of the General Data Protection Regulation.

The right to access personal data

You can access information at any time about the data we process about you, where we get it and what we use it for.

It is also possible for you - on our website - to see the personal data you have provided, you can also download the information we have registered about you from our website. However, your access may be limited to the protection of other people's privacy, corporate secrets, or intellectual property rights.

Data portability

Since our processing of your personal data is based on consent or a contract with you, and as our processing takes place automatically, you are entitled to data portability. The right to data portability means that you have the right to obtain the personal data that you have provided us in a structured, widely used, and machine-readable format that you are entitled to transfer to another data controller, following Article 20 of the General Data Protection Regulation.

If you wish to exercise your right to data portability, you can download registered personal data from our website.

You have the right to get any incorrect personal data corrected or deleted.

If you believe that the personal data we process about you is inaccurate, you have the right to have it corrected based on the General Data Protection Regulation Articles 16 and 17. You can edit the data that you have registered on our website.

If you believe that your data is no longer necessary concerning the purpose for which we obtained it, you can delete it on our website. You may also contact us if you believe that your personal information is being processed in violation of the law or other legal obligations.

However, deletion or correction will not occur in cases where is legally required to store all, or parts, of your personal data, or if we are required to store personal data for a legal claim to be filed or defended. In those cases, will only store the information to which is committed or entitled and will delete other personal information about you. You have the right to object to our processing of personal data

In some cases, you have the right to limit’s processing of your personal data, following Article 18 of the General Data Protection Regulation:

  • During the time is processing an objection that you have made to correct the personal information about you that is processing, or about the legality of the processing. Limitations of treatment apply until has completed the processing of your objection.

  • If the processing is illegal but if you do not want to delete the data, just limit the use of personal data.


You have the right to object to’s processing of your personal data, if the processing does not take place following Article 6 (e) or (f) of the General Data Protection Regulation, including profiling. may, after objection, no longer process your personal data, unless proves compelling justifiable reasons for the processing, which outweigh the interests, fundamental rights and freedoms of the registered person, or that the processing is required for the determination, exercise or defense of legal claims, refers to General Data Protection Regulation. Article 21. may, after objection, no longer process personal data, unless proves compelling justifiable reasons for the processing, which outweigh the interests, fundamental rights and freedoms of the data subject, or that the processing is necessary for the determination, exercise or defense of legal claims, compare the General Data Protection Regulation. Article 21.

You also have the right to object to the processing of your personal data, if the processing takes place in direct marketing, including profiling, based on Article 21 of the General Data Protection Regulation.

After objecting, will no longer process your personal data for this purpose.

Right to object to profiling

Initially, you have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal consequences for you or in any other similar way significantly affects you, following Article 22 of the General Data Protection Regulation.

Withdrawal of consent(s)

As we base our processing on your consent, you have the right at any time to withdraw your approval to’s processing of your personal data following Article 7 of the General Data Protection Regulation.

If you withdraw your approval, will cease processing the personal data of which you have withdrawn your approval, unless is legally obligated, or justified, to store all or part of your personal data. In that case, will only store the information that is legally obligated, or entitled to store, and delete any other personal information about you. Your withdrawal of consent does not affect the lawfulness of the processing carried out by until your withdrawal of consent.

8. Complaints

If you wish to complain about’s processing of your personal data, you have the right to submit a complaint to the Data Inspectorate.